Terms of service
The term ‘SSP LLC. ‘us’ or ‘we’ refers to the owner of the website. The term ‘you or Customer’ refers to the user or viewer of our terms.
The following forms a legal agreement between you and SSP LLC. By using the website (www.sspllc.co or “Site”) you are acknowledging that you have read, understood and agree with our policies and regulations. If you do not agree to these terms please do not use this site.
SSP LLC and/or its licensors own all the intellectual property rights and materials contained in this Website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You are granted a license only for purposes of viewing the material contained on this Website. Refrain from Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity
The trademarks, service marks or logos displaying on this website are registered and unregistered trademarks of their respective companies and or/SSP LLC. All images, specifications, and descriptions are subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Wyoming, USA. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
All material and information provided on the website are subject to copyright by SSP LLC.
General
SSP LLC does charge your credit/debit card after your acceptance of the quotation via email/ phone for onsite support, but under to any circumstance if we are not able to resolve the issue even once we will be processing refund right away. For onsite service if the technician visit doesn’t happen or issues are not resolved, we will try to reschedule appointment else will refund the amount you paid for the service. Customer reserves the right to cancel onsite service minimum 8 hours prior to the scheduled appointment, however, service cannot be cancelled if cx has accepted technician’s call that day. If service is cancelled after technicians call acceptance by the customer, 50% refund will be given. No refunds will be given if service is cancelled after stipulated time frame or service is declined when the tech is already onsite or is on the way to the site. SSP LLC reserve the right to cancel the service appointment at its sole discretion and full amount refund will be issued in that case. The cost of the parts may be a separate order from the service order and can change till the last minute as the total number part replaced can go up and down in some complex repairs.
Service
You agree that SSP LLC shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. SSP LLC reserve the right to decline onsite services due to any reason on its own discretion.
Onsite services
For onsite services by accepting our quotation via email or phone, you agree to accept our tech visit and will be responsible for providing the right access to the technician to perform necessary repair work. We will attempt to perform a diagnostic via phone to understand the issue and find appropriate resolution.
You agree that SSP LLC shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. All repairs on your computer must be completed at your location and equipment should not be removed for any reason.
Payments
All payments are subjected to be made in full before or immediately after the service completion using valid payment options. We do not accept any mode of payment other than mentioned on our website. For making online payments customer should be eligible or authorized to use the card, situations where a 2nd person’s card has to be used for making payment, we will need verbal or email authorization from the cardholder. SSP LLC may refuse to accept service request in any doubtful situation. We may decide to verify your identity before accepting payments in some critical situations.
Estimated time
We do not guarantee how much time it will take to resolve an issue as it may vary. Customer by accepting the quotation agrees to allow SSP LLC the required time to fix the problem. Customer’s mere speculations which are beyond scope of support will not qualify him/her for the refund. We will issue the refund if the issue is not resolved after trying all our resources and SSP LLC will not be paying any kind of extra compensation in these situations. Any service denial in the middle of service from customers end will not qualify for a refund at any cost for technician fee.
Service Availability
SSP LLC Onsite service is available in specific areas nationwide and may be serviced either by our expert or authorized local technician depending on the location. Customers are provided with an estimated time when making appointments. This is an estimate only and can vary based on many factors such as previous jobs, traffic, vehicle issues, emergencies, and other incidents that may occur. SSP LLC may not be held liable for losses due to a late or missed appointment and may request to reschedule if needed.
You agree that SSP LLC shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. All repairs on your computer must be completed at your location and equipment should not be removed for any reason.
Missed Appointments & Cancellation Policy
Online appointments may be cancelled or rescheduled anytime 6 hrs before the committed time at no charge.
We will charge a $49.99 fee if you request for an on-site service visit and wish to cancel the order after tech has confirmed his arrival time. If a technician arrives at your location at the scheduled time and you are not available, you will be charged for the full amount.
Unpaid Balances
Any unpaid balances that remain on your account will be subject to a 30% collections fee and will be transferred to our collection agency. This applies to declined credit cards, credit card disputes, or any other reason resulting in an unpaid balance.
–SSP LLC reserve the right to cancel this service at any time if we determine the service is being misused, abused, or if you require an exceptionally higher than the normal number of support calls. No refunds will be issued if cancelled for this reason.
By accepting our quotation clients agree to allow SSP LLC to share their name, phone, email, address devices information to the onsite support vendors.
Any change in terms will be updated on our website and all existing clients will be updated via email. we will notify via email and you need to reply with your acceptance, if you don’t agree to our changed terms please contact us.
For arlo products sale please read the arlo online store terms page.
We can be contacted via email : support@sspllc.co
- SSP LLC is an independent computer/peripherals & electronics repair service provider . we are unaffiliated with any third party brand unless specified & We do not claim any association or ownership of such third party names , logos and trademarks. Names , logos and trademarks used on this site belong to their respective owners and are shown for reference purposes only. It is on demand onsite repairs service. If your product is under warranty from the manufacturer, the repair and support service may be available free from the respective company.